Do you currently have a functional key to start the car and drive?
Is this a metal key blade or a push to start ignition?
What is the zip code of where the car is located?
Ok, let me check for the availability and the pricing, just a few seconds please...
It will be 19$ service call fee for tech to come out to your location and start at 150$ to cut and program a new key.
It will be 19$ service call fee for tech to come out to your location and start at 45$ to unlock the door.
To schedule, I need the address, name and a good phone number to reach you at.
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This price includes the technician coming out to you, the parts and the labor, however it also depends on the condition of the lock and the computer in the vehicle, the type of key that you would like to have and the micro-chip configuration, so if there is any change to this price, the tech will let you know before doing anything baring any surprises both ways.
Make sure to hang on to the phone around 30 minutes before the appointment. The technician will call you to confirm and will be on his way to you.
Please make sure to hang on to the phone. The technician will call you to confirm and will be on his way to you.
Yellow should be used only If customer ask for price without presenting the symptom
Dispatch: "Locks and keys!"
Customer: "..."
Dispatch "Absolutely"
"Let's see if we can assist you on this one"
"What type of vehicle? The make, model and year Sir/Mam?
Customer: "..."
Dispatch: "and you just Need to unlock the door? Sir/Mam"
Customer: "..."
Dispatch: "and what is the zip code? Sir/Mam"
Customer: "..."
Dispatch: "ok let me check for the availability and the pricing, just a few seconds please, Sir/Mam."
Make them wait 30 second.
Dispatch: "hello Sir/Mam!?"
Customer: "Yes"
"Ok, we can assist you with this, but first let me understand, who is the owner of this vehicle? Sir/Mam"
Customer: "..."
"what happen to your key? Sir/Mam"
Customer: "..."
"you don't have a spare key? Sir/Mam"
Customer: "..."
Ok, we can assist you with this. For the pricing I also need the address: "..."
Customer: "..."
And your name?: "..."
Customer: "..."
Dispatch: "Ok we can assist you on this for this type of job we have a 19$ service call fee for a technician to come out to the location and then based on the condition of the locks and the type of the equipment that the technician needs to use to unlock the door, he will be able to give you a final price to approve before he is doing anything, baring any surprises both ways. A basic lockout starts at around 45$ for your vehicle and if we will schedule it now we can probably have a technician over there ASAP, Sir/Mam"
Yellow should be used only If customer ask for price without presenting the symptom
Red should be used only If customer didn't ask for price
Dispatch: "Locks and keys!"
Customer: "..."
Dispatch "Absolutely"
"Let's see if we can assist you on this one"
"What type of vehicle? The make, model and year Sir/Mam?
Customer: "..."
Dispatch: "Is this a metal key blade (key fob) or a push to start ignition? Sir/Mam"
Customer: "..."
Dispatch: "Do you currently have a functional key to start the vehicle and drive? Sir/Mam"
Customer: "..."
Dispatch: "and what is the zip code? Sir/Mam"
Customer: "..."
Dispatch: "ok let me check for the availability and the pricing, just a few seconds please, Sir/Mam."
Make them wait 30 second.
Dispatch: "hello Sir/Mam!?"
Customer: "Yes"
"Ok, we can assist you with this, but first let me understand, who is the owner of this vehicle? Sir/Mam"
Customer: "..."
"what happen to your key? Sir/Mam"
Customer: "..."
"you don't have a spare key? Sir/Mam"
Customer: "..."
Ok, we can assist you with this. For the pricing I also need the address: "..."
Customer: "..."
And your name?: "..."
Customer: "..."
Dispatch: "Ok we can assist you on this probably even today, basically to make you a new key for this vehicle you are looking at around 179$. This price includes a 19$ service call fee for a technician to come out to the location the key and the labor, however then it's also depends on the condition of the lock and the ignition/computer in the vehicle, the type of key that you would like to have and the micro-chip configuration, so if there is any change to this price the technician will let you know before he is doing anything, after diagnosing the vehicle with a new price for you to aprove, baring any surprises both ways and if we will schedule it now we can probably have a technician over there ASAP, Sir/Mam"
Yellow should be used only If customer ask for price without presenting the symptom
Red should be used only If customer didn't ask for price
Dispatch: "Locks and keys!"
Customer: "..."
Dispatch "Absolutely"
"Let's see if we can assist you on this one"
"What type of vehicle? The make, model and year Sir/Mam?
Customer: "..."
Dispatch: "Is this a metal key blade (key fob) or a push to start ignition? Sir/Mam"
Customer: "..."
Dispatch: "Do you currently have a functional key to start the vehicle and drive? Sir/Mam"
Customer: "..."
Dispatch: "and what is the zip code? Sir/Mam"
Customer: "..."
Dispatch: "ok let me check for the availability and the pricing, just a few seconds please, Sir/Mam."
Make them wait 30 second.
Dispatch: "hello Sir/Mam!?"
Customer: "Yes"
"Ok, we can assist you with this, but first let me understand, who is the owner of this vehicle? Sir/Mam"
Customer: "..."
"what happen to your key/ignition/computer? Sir/Mam"
Customer: "..."
Ok, we can assist you with this. For the pricing I also need the address: "..."
Customer: "..."
And your name?: "..."
Customer: "..."
Dispatch: "Ok we can assist you on this probably even today, for this type of job we have $29 service call fee for a technician to come out to the location. Then based on the condition of the lock and the ignition/computer in the vehicle and the type of the eqipment that the tech need to use to re-program, repair or replace whatever needs to be replaced if it needs to be replaced he will be able to give you a final price to approve before he is doing anything baring any surprises both ways. A basic repair in your situation wil,l atart at around $165 and if we will schedule it now we can probably have a technician over there ASAP, Sir/Mam"
Yellow should be used only If customer ask for price without presenting the symptom
Dispatch: "Locks and keys!"
Customer: "..."
Dispatch "Absolutely"
"Let's see if we can assist you on this one"
"Do you know the brand of the safe Sir/Mam?
Customer: "..."
Dispatch: "and how tall is the safe? 2, 3, 4, 5 fit Sir/Mam"
Customer: "..."
Dispatch: "and what is the zip code? Sir/Mam"
Customer: "..."
Dispatch: "ok let me check for the availability and the pricing, just a few seconds please, Sir/Mam."
Make them wait 30 second.
Dispatch: "hello Sir/Mam!?"
Customer: "Yes"
"Ok, we can assist you with this, but first let me understand, who is the owner of this safe? Sir/Mam"
Customer: "..."
"what happen to your key/code? Sir/Mam"
Customer: "..."
"you don't have a backup key/code? Sir/Mam"
Customer: "..."
Ok, we can assist you with this. For the pricing I also need the address: "..."
Customer: "..."
And your name?: "..."
Customer: "..."
Dispatch: "Ok we can assist you on this probably even today and open the safe, however we cannot guarantee that the safe will be operational after we will unlock it... we might need to damage it open! Is that ok with you, Sir/Mam"
Customer: "..."
Dispatch: "Ok we can assist you on this for this type of job we have a 29$ service call fee for a technician to come out to the location and then based on the condition of the locks and the type of the equipment that the technician needs to use to unlock the safe, he will be able to give you a final price to approve before he is doing anything, baring any surprises both ways. A basic lockout starts at around (1-2ft $60/3-4ft $100/ 5tf $150) for your safe and if we will schedule it now we can probably have a technician over there ASAP, Sir/Mam"
We can deal with anything that has to do with the key, locks, the ignition and the key-data part of the computer in your vehicle! As long as this is one of this issues, we can defenatley repair or replace it for you.
